FAQ's

What are the delivery charges for local and international orders?

Shipping charges are PKR 250 for all across Pakistan and free delivery on orders above Pkr 10,000.

 

 

What’s Your Return And Exchange Policy?

All returns must be made within days of purchase. After 7 days, we will be unable to offer you a refund or an exchange.

We only return or exchange items that are different from the size ordered or have any kind of quality defect.

 

 

How Long Does Shipping Take?

Shipping takes 5 to 7 business days.

 

 

Where do you deliver it?

We ship across Pakistan.

 

 

Can I Buy Leyloo.pk Products Somewhere Other Than The Website?

No, Leyloo.pk is an exclusively online brand. This way, we can ensure that you get the best product at a reasonable price,

as we skip all the unnecessary expenses that come along with traditional retail.

 

 

Can I Pay By Credit / Debit Card?

Yes, you can use a credit or debit card for making payments.

 

 

When is my order confirmed?

Our agent will contact us within 48hrs via call or text message for order confirmation.

 

Is there any advance payment policy?

We request customers for 20% advance payment for orders above PKR 10,000.

 

 

Do you have a catalog?

No, we don’t have any catalogs available.

 

 

What should I do if I forget my password?

You can ask for a new password through the login page where you need to enter your email address and we’ll send you a one-time, temporary password.

 

 

Do I need to create an account to shop on your website?

It is not necessary that you need to create an account to place an order. You can place an order as a guest. Creating an account helps you to keep a record of your previous orders and get customers only discounts.

 

 

How can I contact you?

You can contact us using this form https://leyloo.pk/contact-us. Other than then, you can email or you can call us at +92 312 2443196.

 

 

Are shipping charges refundable?

Shipping charges are not refundable if you wish to return them for any personal reason that the company is not liable.

 

 

 

I am worried about security when ordering on the Internet. Is your website safe and secure?

We strictly maintain the security or confidentiality of any kind of information you would be providing us with.

Our website is SSL secured. Hence, all the information you provide us remains integral and private through encryption.

Some of the information, especially financial information, will be erased from our systems as soon as you are done with placing your orders.

For further information please read out our privacy policy here: https://leyloo.pk/privacy-policy

 

 

What is the meaning of “processing”?

It means that we have confirmed all the items are obtainable. Now it’s in the process of being shipped to you.

As soon as the process is completed, your order will be shipped, and you will be informed with a tracking number by email.

 

 

What is the meaning of “pending”?

It means that we have received your order and it is in review to ensure that we have all the ordered items available. This usually does not take more than a couple of hours.

If we have issues concerning the order, we will contact you.

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